Complaint on 9.5kg washing machine

I bought a 9.5kg washing machine in july 2018. I lost peace after purchasing. Atleast 10times i have given complaints so far.
Water leaking, problem in spinning, abnormal sound when spinning. Etc…i requested for a replacement but the customer care sends a technician to solve the problem and again after a week i get some problem.
The company very clearly avoids in not giving a replacement.
Many times i requested the call centre executive to connect me to the higher official to explain the problem, but they never come to handle my problem. The customer care executives always book for a call back but never got a call.
My money is wasted. Spending so much i lost my peace. Now i really dont recommend IFB to anyone..